OneQueue Media — Privacy Policy

OneQueue Media (“OneQueue”, “we”, “us”, or “our”) provides on-demand video editing and content production services through https://onequeuemedia.com.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and how customers can contact us about privacy matters.

Depending on how you use the service, we may collect:

• Name and account information

• Email address

• Optional phone number, if provided

• Billing and transaction information

• Order details and service preferences

• Video files, Google Drive links and other project materials

• Briefs, instructions, revision requests and communications

• Device, browser and technical information

• Website usage and analytics information

• Information necessary to prevent fraud, abuse or security incidents

Payments may be processed through Razorpay. OneQueue Media may receive transaction-related information necessary to confirm and manage payments, but payment credentials may be processed directly by the payment provider.

Customers should also review Razorpay’s applicable privacy terms.

Customers may provide Google Drive links or other file-access links for project footage.

OneQueue Media uses these links and files only as reasonably necessary to provide the requested editing services, operate the order workflow, troubleshoot issues, and maintain project records.

Customers are responsible for ensuring that they have authority to share the submitted files.

We may use information to:

• Create and manage accounts

• Process orders and payments

• Deliver editing services

• Communicate about orders and support

• Manage revisions and customer requests

• Monitor service performance and improve operations

• Prevent fraud, abuse and security issues

• Maintain records required for business, accounting or legal purposes

• Analyse website usage and improve the website and services

• Send service-related communications

• Send marketing communications where permitted and appropriate

OneQueue Media may use Google Analytics to understand website traffic, usage patterns and service performance.

Analytics may involve cookies or similar technologies. Where required by applicable law, appropriate consent or controls will be provided.

The website may use cookies and similar technologies for functionality, analytics, security and user experience. Customers may be able to control certain cookies through browser or website settings, subject to technical limitations.

We may share information with service providers where reasonably necessary to operate OneQueue Media, including payment processors, hosting or infrastructure providers, analytics providers, communication providers, and technical or professional service providers.

We may also disclose information where required by law, legal process, security requirements, or to protect rights and prevent fraud or abuse.

We do not sell customer personal information as a standalone commercial product.

Project files may be retained according to the applicable service level:

• Basic: 7 days after delivery

• Pro: 14 days after delivery

• Premium: 30 days after delivery

Other account, transaction, support and legal records may be retained for as long as reasonably necessary for business, accounting, security and legal purposes.

We use reasonable administrative, technical and organisational measures intended to protect personal information and customer content. However, no internet transmission or storage system can be guaranteed to be completely secure.

Subject to applicable law, customers may have rights relating to access, correction, deletion, withdrawal of consent, or other control over personal information.

Requests may be submitted to support@onequeuemedia.com. We may need to verify identity before completing certain requests.

OneQueue Media is intended for business and general users and is not knowingly directed at children in circumstances where collection of their personal information would be unlawful.

OneQueue Media may use third-party services such as Razorpay, Google Drive and Google Analytics. Those services may process information according to their own terms and privacy policies.

Some service providers used by OneQueue Media may process information outside India. Where applicable, we will take reasonable steps to address such processing in accordance with applicable law.

We may update this Privacy Policy from time to time. The latest version will be published on https://onequeuemedia.com and will show its effective date.

For privacy questions or requests:

Email: support@onequeuemedia.com

Website: https://onequeuemedia.com

Business location: Gaya, India