OneQueue Media — Refund & Cancellation Policy

This Refund & Cancellation Policy explains when customers may cancel OneQueue Media orders or plans and when refunds may be available.

Where cancellation is requested before the order reaches “Ready to Start”, eligibility for a refund will depend on whether production capacity has already been reserved or work has begun. Any applicable cancellation charge will be communicated where applicable.

Customers purchasing a multi-video or monthly plan may evaluate OneQueue Media through their first three completed videos.

After three completed videos, a customer who is not satisfied and chooses to discontinue may request a refund for eligible unused video credits.

For an eligible cancellation after the first three completed videos:

Refund = eligible unused plan value minus a 30% cancellation and reserved-capacity fee.

Completed, delivered or consumed videos are not refundable.

The refund is calculated only on the eligible unused portion of the plan, not on the entire original purchase price.

Once a video has been completed, delivered, or otherwise consumed from the customer’s plan, its corresponding value is non-refundable, except where a refund is required under applicable law or under OneQueue Media’s late-delivery policy.

OneQueue Media aims to deliver within 6 hours. The maximum turnaround commitment is 10 hours from the time the order reaches “Ready to Start”.

If OneQueue Media fails to deliver an eligible order within that 10-hour commitment, the order becomes eligible for the applicable refund process.

The commitment may be paused where the customer has provided incomplete or inaccessible material, changed the brief, requested additional material, or otherwise caused the delay. Force majeure and certain third-party failures may also be excluded.

Customers must use the included revision allowance during the applicable review period. A request for a refund based solely on subjective creative dissatisfaction does not automatically override the revision process.

Review periods:

• Basic: 12 hours

• Pro: 24 hours

• Premium: 24 hours

Eligible unused credits carry forward to the next billing period while the applicable plan remains active, subject to plan-specific limits displayed at purchase.

Approved refunds will be processed through the applicable payment method or payment provider, subject to the provider’s processing timelines. OneQueue Media may request reasonable information necessary to process a refund.

Customers are requested to contact support before initiating a payment dispute or chargeback so OneQueue Media can review the issue and attempt to resolve it.

Nothing in this Policy is intended to remove or restrict any refund, cancellation or consumer right that cannot legally be excluded or limited under applicable law.

Refund and cancellation requests: support@onequeuemedia.com

Website: https://onequeuemedia.com

Business location: Gaya, India